配送ポリシー
Shipping Policy
Our goal is to provide a great shopping experience wherever you live. Below you will find information about shipping, delivery, and order tracking for your RINBU bracelets.
Shipping Rates and Carriers
We offer free worldwide shipping.
We typically use DHL, UPS, TNT, FedEx, or EMS. The carrier used for your order may vary depending on your destination and service availability.
Order Processing
Orders are dispatched within 48 hours of purchase, counting business days only.
Estimated Delivery Time
Estimated delivery time is 7–12 days after dispatch.
Delivery times are estimates and cannot be guaranteed. Customs clearance, carrier delays, severe weather, and other circumstances beyond our control may affect delivery.
Important Shipping Information
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Please verify that your shipping address is complete and correct before making payment. We will ship your order to the address provided at checkout.
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Order processing and delivery may be delayed by severe weather or other circumstances beyond our control. We will process affected orders as soon as conditions allow.
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We take reasonable care to package your bracelet securely. If your item arrives damaged, please contact us at laysongsin@foxmail.com as soon as possible, preferably within 3 business days of delivery. Include your order number and photos of the item and packaging to help us resolve the issue. This requested reporting period does not limit your rights under applicable consumer law.
Order Tracking
After placing your order, you will receive an order confirmation email with your order details.
Once your order has shipped, you will receive a shipping confirmation email with the carrier’s information and your tracking number or tracking link. You can check your shipment’s progress on the carrier’s official website.
International Shipping and Customs
Available shipping services may vary by country. Please enter your complete address at checkout to check availability for your destination.
Free shipping covers shipping charges only. International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
For details about potential customs charges, please contact your local customs office.
Contact Us
For questions about shipping or your order, please contact us at laysongsin@foxmail.com.